Refund & Returns Policy

Due to the nature of virtual events, Unison Events does not guarantee that the event will stream at the designated time, that you will be able to successfully access it at the designated time, or that the content will be satisfactory to you. Rather, you are purchasing access to a piece of video content which will be available at or after the designated time, and most orders include a book as well (and/or any associated merch items). 

Streaming or access issues are unlikely due to the stability of the platform, but they are possible. In the event of technical difficulties, an alternate method of accessing the video content will be made available. Additionally, unless otherwise stated on the event page, the video content will be available for purchasers to view on-demand at some point after the designated time (in normal circumstances, within 15 minutes of the original stream ending).

If you have trouble accessing an event, please contact us using our contact page, and a member of the Unison Events team will assist you shortly.

All sales are final, and refunds are only available if an event is fully cancelled without being rescheduled. In the event of a full cancellation, you will receive an email notifying you of this, as well as notification of the refund. 

All orders are non-returnable. In the event of an issue with your order (i.e. you receive the wrong book), please contact us using our contact page, and we will be in touch shortly. 

Thank you for your understanding of this policy, and please contact us if you have any issues. When possible, we may be able to accommodate you, even if it goes against this policy (with the exception of returns, which we can’t currently process).

 

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